IF YOU CAN’T FIND THE ANSWER TO YOUR QUESTION BELOW, THEN CONTACT US AND WE WILL DO OUR BEST TO ANSWER YOUR QUERY.
REFUND & CANCELLATION POLICY
Please read and make sure you fully understand our refund policy prior to making a payment.
Webcubes IT Solutions operates as a business and we expect CLIENTS to understand and respect our policies. Our goal as an internet marketing company is to bring the highest value per dollar spent by our CLIENTS, and in order to help us in that pursuit, we need to cover expenses and fuel our operations. Therefore, we require payments to be made on-time in respect to the services offered to CLIENT.
THIS IS OUR REFUND AND CANCELLATION POLICY AND BY HIRING WEBSUBES IT SOLUTIONS FOR SERVICES YOU ARE BOUND BY THIS AGREEMENT AND YOU AGREE TO ABIDE BY OUR POLICIES.
Web design and development projects require extensive resources, consumes our time and incurs internal expenses. Therefore once a payment or deposit is made, it is non-refundable. If a project gets cancelled, delayed or postponed by the CLIENT, then all monies paid will be retained by WEBCUBES IT SOLUTIONS and if applicable, an additional cost will be charged to the CLIENT for all work completed beyond what was already paid for. No exceptions.
Search Engine Optimization, Social Media Marketing, & Internet Marketing
Payments for Search Engine Optimization, Social Media Marketing or any of our Internet Marketing services are non-refundable even if a fee was paid in advance. Once a payment or deposit is made, there are no exceptions to our refund policy.
Setup fees are applied directly to expenses incurred by WEBCUBES IT SOLUTIONS in the setup phase of any SEO or Internet Marketing campaigns and are non-refundable.
We normally ask for CLIENT credit card or payment info so that we can charge the CLIENTS card for services provided OR we may also send an invoice so that you can pay from your end. Claiming that you didn’t provide your card info or that you are not aware of such charges is illegal and fraudulent.
If any chargeback or payment dispute is caused by CLIENT to a bank or credit card company, then CLIENT services and/or projects will be suspended and in some cases all work will be undone (reversed) without notice. Furthermore, the amount of the chargeback fee will be issued to CLIENT (to recover any fees passed on to us by the credit card company).
In Addition, any outstanding balances accrued as a result of the chargeback(s) will have to be paid in full before we restore service, deliver any files, or commence any work.
PLEASE CONTACT US TO ADDRESS ANY BILLING ISSUES AND WE WILL GLADLY HELP YOU.
Requesting a chargeback or opening a dispute for a valid charge from us is a fraud. Chargebacks are never a legal or appropriate means of obtaining a refund. All disputes will be challenged by our lawyers with sufficient evidence from our records.
All hosting payments whether present or past months are non-refundable. Web hosting accounts are set up from the date of your order and are allotted a limited amount of server resources depending on the plan you purchased.
If CLIENT opens a hosting account but does not use it, payment will still be due. Hosting billing cycles continue until a cancellation notice is received in writing from the CLIENT in writing.
All hosting payments that are 15 days past due will trigger an account suspension. Hosting paid up to 12 month in advance and canceled before the expiration date will be refunded for the months not yet elapsed.
WEBCUBES IT SOLUTIONS reserves the right to disable and/or terminate a user’s account, services, or contract if a user is found in violation of our terms and policies. Termination due to policy violations will not be refunded.
HOW REFUNDS ARE PROCESSED?
If you have paid using your credit card – the money will be transferred back to your credit card account within 30 business days after approval. If you paid using a check or money order, your refund will be returned to you by check.
HOW LONG WILL MY PROJECT TAKE?
Every project is different but assuming that there are no delays from your side of things a typical website will take between 4 and 8 weeks to be completed. Previously we have been able to complete a website in less than 2 weeks, however this is quite rare.
HOW DOES THE DESIGN PROCESS WORK?
We will ask you to complete a short design questionnaire and then if we have any questions we will discuss them with you. Then we will undertake research on your industry to be able to create a design concept. This is an image of the homepage and we will then ask for your feedback. We will keep working on this design until you are 100% happy and then once you have approved it the website will be built. Please note that as we offer unlimited revisions we can guarantee that you will be 100% happy as we will keep working on it until you sign it off, however once the website is signed off and we start building it any further design changes may be chargeable.
WHAT DOES THE DESIGN QUESTIONNAIRE ASK?
In order for us to design a concept for your website and / or logo we ask you to complete the following questions. Please note that we offer unlimited revisions of the design until you are 100% happy to sign it off.
1) What does your company do, and what is the purpose of your website?
2) What pages would you like on the website? (e.g. Home, About, Services, Contact).
3) List any websites you like. Perhaps from a color, style or layout point of view. Please note that the website does not have to be the same type of business, we are just trying to understand the style that you require.
4) What is the target audience of your company / website?
5) Please tell us if you have an existing logo and color scheme. If not, is there a colour scheme or logo idea that you would like to suggest?
6) Do you have any companies in the same field that you are competing against? If you know of any, please provide the name or website address of them.
7) If you have anything else that you feel has not been covered by this questionnaire please list your comments here.
HOW CAN I PAY FOR MY PROJECT?
We accept debit cards, credit cards or bank transfers. When you sign up you will need to pay 50% upfront with the balance due when your site goes live. Our hosting charge starts from when you sign up.
DO YOU USE TEMPLATES?
No. We are a creative company with a strong team of web designers. Every website is individually designed around your exact requirements.
CAN I UPDATE MY WEBSITE ONCE IT IS LIVE?
Yes. Every website that we build is built using Editir. When it goes live we will give you a training session so that you are comfortable with basic changes. Sometimes if the change is more involved or requires new design input you may want to ask us to do it for you and this would fall under our standard hourly charge.
DO I NEED A SSL CERTIFICATE ON MY WEBSITE?
There is an increasing importance being driven by both browser development companies and Google for websites to have a SSL certificate where forms exist. In simple terms this just means that the form data being sent over the internet is encrypted and less likely to then be read by third parties. We agree that making forms secure helps make the internet more secure and may also help your website rank better in Google and therefore suggest that you consider a SSL certificate for your website. If you are an ecommerce website then we believe that it is essential that you have a SSL certificate for your website.
CAN YOU SHOW ME EXAMPLES OF YOUR WORK?
Yes. Please take a look at our portfolio page.
I ALREADY HAVE HOSTING, A DOMAIN OR EMAIL
That’s no problem at all. There are various different options so please contact us so that we can discuss the best configuration for you. Please note that our service is only offered as a hosted solution so your website will ultimately need to be hosted by us.
CAN YOU HELP ME WITH MY LOGO AND BRANDING.
Yes. We offer a logo design service. This works much like our web design service where we will keep working on the design until you are 100% happy.
CAN YOU HELP ME WITH MARKETING?
Yes. We offer SEO services which are probably the most cost effective way of promoting any business. You can add these to your account at any time and most people do this after they go live. There is no minimum contract so you are not tied in but we do suggest that you need to try it for at least 3 months as true organic search engine optimisation does take time.
WHAT CONTENT MANAGEMENT (CMS) SYSTEMS DO YOU WORK WITH?
Every website that we build is built using Editir. This allows us to work efficiently but also to support all our clients well. We only work using this system and we offer our service as a hosted solution.
ONCE THE SITE IS LIVE HOW MUCH DOES IT COST TO GET THINGS CHANGED?
You will be able to update your website using our content management system . However if you need something more involved or don’t have time then we will make any updates required for our standard hourly charges. We will agree with every support task with you upfront so that you understand exactly what is involved.
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